Support
Write to us at [email protected]. The quickest way is Settings → Contact support in the game: the email already contains your player ID and app version.
Email supportFAQ
Where do I find my player ID?
Open Settings in the game: the ID is under Account. Tap it to copy.
I reinstalled the game and lost my progress.
Guest progress is tied to the guest account on that device. Link an account in Settings → Account to keep it across devices. If you lost a guest game, email us your old player ID if you have it.
Does the game work offline?
You need a connection to play: the server keeps your progress and makes sure rewards are fair. Your miners keep working while you are away, and you collect when you come back.
I am not getting notifications.
Check Settings → Notifications in the game and allow notifications for Block Miner Tycoon in your phone settings.
Something went wrong or the game crashed.
Errors are reported to us automatically. Tell us what you were doing and send your player ID so we can find it.
Delete your account
In the game: Settings → Account → Delete account. Without the game: email [email protected] with your player ID; we delete it within 30 days. Details in the privacy policy.
Supporto
Scrivici a [email protected]. Dal gioco: Impostazioni → Contatta il supporto, la mail contiene già ID giocatore e versione.
Dove trovo il mio ID giocatore?
In Impostazioni, sezione Account: tocca l'ID per copiarlo.
Ho reinstallato il gioco e ho perso i progressi.
I progressi da ospite sono legati all'account ospite di quel telefono. Collega un account in Impostazioni → Account per ritrovarli su altri dispositivi.
Il gioco funziona offline?
Serve la connessione. I minatori lavorano anche mentre sei via e al ritorno incassi.
Non ricevo le notifiche.
Controlla Impostazioni → Notifiche nel gioco e i permessi delle notifiche del telefono.
Eliminare l'account
Impostazioni → Account → Elimina account, oppure scrivi a [email protected] con il tuo ID.